FREQUENTLY ASKED QUESTIONS

A water softener works by removing hard minerals such as calcium and magnesium. It does this by generating an ion exchange with the help of a brine solution.

Our water softeners last up 15-20+ years. EcoWater also has the best warranties in the industry becasue we are so confident in our products.

A water softener doesn't filter out contaminats in water. It takes out hard minerals from the water. If you want safe drinking water consider looking into a reverse osmosis drinkng water system.

That depends, the frequency that salt needs to be added depends on your water consumption which can vary by househould. Typically you need to add salt into our system between 3-5 times a year. Each time you add salt you will need about 3-4 bags.

Yes, EcoWater systems know how to operate with either salt or potassium. Many people opt to use potassium for varius reasons. However, potassium is about 5x more expensive than salt.

Yes, every salt/potassium based system will generate back wash. This is necessary to recharge the system so that it can continue to provide you with soft water. EcoWater systems however are very efficient and only recharge about every 4-5 days. When the system recharges it will use around 25-30 gallons of water.

There are many signs to having hard water. Some tell tale signs are: 1. Lime and scale build up on faucets 2. Spotty shower doors and dishes 3. Dry skin or hair 4. High energy bills 5. Dull or scratchy laundry

Water softening takes out the hard minerals from the water. Filtration, usually reverse osmosis purifies your water by taking out contaminants such as lead, arsenic and more.